• What is Windows Media Player?
• Where can I download Windows Media Player?
• Can I test my Windows Media Player installation?
• Do I need a connection to the internet to view the webcast?
• What speed internet connection do I need
• I clicked the link but I don't get the webcast.
• I can hear audio, but don't see any video.
• My media player shows video but there isn't any sound.
• No one in the building can receive the webcast/How do I open a firewall to allow the webcasts?
• Is there tech support available?

What is Windows Media Player?

Windows Media player enables users to use a full range of digital media activities, including playback of CD audio, streaming and downloaded audio and video, jukebox capabilities for CD recording, media management, Internet radio, and innovative integration to support the next generation of portable music devices.

Where can I download Windows Media Player?

To download free versions of Windows Media Player, click here.

Can I test my Windows Media Player installation?

Yes. Any of the archived programs will serve as a test video, or you can try to view this short clip.

Do I need a connection to the internet to view the webcast?

Yes. A minimum connection of 56k is recommended for a satifactory viewing experience.

What speed Internet connection do I need?

Any speed greater than 28.8 Kbps will stream the media. However, a minimum connection speed of 56.6 kbps is highly recommended. Naturally, the faster your connection speed, the better your viewing experience.

I clicked the link but I don't get the webcast?

Have you restarted your computer after installing the Windows Media Player?

I am hearing audio, but no video

Newer programs require that Windows Media Player install some additional software on your computer in order for you to see the video portion of a program. In order to do that, someone wiht Administrator access to the computer (probably one of your system administrators) must attempt to watch one of the newer webcats.

My media play shows video but there isn't any sound

Possible problems are:

• Your speakers are turned off.
• Your speakers are not plugged into the speaker jack on the back of your computer.
• You don't have speakers.
• Your sound properties are turned down or muted.

No one in the building can receive the webcast/How do I open a firewall to allow the webcasts?

If you are behind a firewall, Windows Media Player requires that you be allowed port 80 (Web) and port 1755 (Windows Media Technologies) TCP, and port 1755 UDP.

These ports MUST be open on your firewall for you to view the webcast

Is there Tech Support available for this website?

• You MUST register! All participants must register to take the online tests and view the webcasts
• You supply a password of your own choosing when registering
• Remember that all fields are case-sensitive when logging in. This means that "Bob", "BOB", and "bob" are all treated differently by the computer
• If one is available, you must take the pre-test before you will be able to view the program
• If there is no link to a pre-test, and you see a webcast link, there will be no pre-test for that program
• There are NO PAPER-BASED SOLUTIONS. All tests and evaluations must be filled out online
• Refresh your browser page before attempting to view the webcast
• To start with a clean slate, reboot your computer and try opening ONLY your browser, and try to view a webcast

Please email cmselearning@altruistmedia.com for tech support that is not solved by one of the bullet points above. The system will respond to you with a trouble-ticket number. Please respond to that email with any further comments regarding your issue. You will get a response from a live person within a few hours.